Refunds
Configure here the basic rules of how and when a product can be returned, as well as incentives for the customer to choose credit instead of cash.
1. Discount Coupon (Store Credit)
One of the best ways to retain revenue is to offer your customers a "bonus" if they choose to receive the refund as store credit/discount coupon to spend in your store, instead of a return to their card or other payment method. This is the soul of ReturnsUp, with this we avoid money flowing out of the company box.
Bonus Percentage: Slide the bar to define how much extra money you give away.
Example: If you configure 5% and the customer returns a product of €60, they will receive a coupon for €63.
Enable Coupon: Activate this switch so that the "Receive Store Coupon" option appears available in the portal.
[!NOTE] The Free Shipping configuration (who pays for return shipping) has been moved to the Resolution Options tab to give you more flexibility.
2. Return Window
Define the time window the customer has to request an exchange or refund.
Allowed Days: Number of calendar days. If you leave it empty, there will be no time limit (returns accepted always).
Count from order date:
Active (ON): The clock starts counting the day the customer buys on your website.
Disabled (OFF): The system tries to count from the day the package was Delivered (according to the carrier). It is fairer for the customer.
Fallback: If you disable this option but the carrier does not give us the delivery date, we will use the date the order was marked as "Completed" in WooCommerce as plan B.
3. Return Address
This is the physical address where the customer must send the package if they choose to use their own shipping method.
Details: Fill in all fields (Name, Address, Phone) so the customer has no doubts.
Return Conditions: A free text space to clarify extra requirements.
Example: "The product must be in its original box, unused, and with all tags attached."
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