Returns Management

This is the command center regarding your daily operations. Here you will manage, approve, and resolve all your customer requests.

Returns List

1. List and Filters

Use the top bar to quickly locate any request:

• Search: Find by Return ID, original order number, or customer email.

• Filters:

  • Status: What do I have pending today? Filter by pending to see only what requires action.

  • Period: Review returns from a specific campaign (e.g., Black Friday).

2. Return Details

When entering a request, you will see all critical information organized in colored cards to avoid errors.

Status Alerts

Smart Alerts

The system warns you of special situations:

• Extended Deadline: If you have given extra days to the customer, it will remind you here.

• Product Exchange: ⚠️ CRITICAL. If you see the red alert "DO NOT Refund Money", it means the customer has already chosen another product in exchange. Do not refund the money or you will be giving the product away for free.

Difference Control (Exchanges)

If the customer chose a more expensive product for the exchange, the system manages the collection of the difference automatically.

Difference Payment

You will see a green tick when the customer has paid that difference, confirming that you can proceed with shipping the new item.

3. Resolution and Refund

When you receive the return package at your warehouse, use the "Refund Management" panel to finalize the process.

Refund Box

1. Verification: Check the received items. If everything is fine, leave them checked.

2. Expenses and Adjustments:

   • Deduct Label: Check this box if you want to subtract the return shipping cost from the amount to be refunded to the customer.

   • Custom Amount: Use this for exceptions or manual restocking fees.

3. Final Actions:

   • Refund via Gateway: Returns the money to the original card/PayPal (if the method is Refund).

   • Store Credit: Generates a Gift Card for the customer.

   • Manual Refund: Mark as returned without moving money (useful if you do a manual transfer).

   • Increase Inventory: 🔄 Don't forget to activate this so that the stock of returned products is added back to your WooCommerce.

4. Communication

Forget about scattered emails. Use the integrated chat to talk to the customer about their return. They will see the messages in their tracking portal.

Messaging