Logistics
Centrally manage all return labels generated by your customers through the portal.
Automatic Maintenance
To maintain data security and privacy, the system has an automatic retention policy:
Labels are automatically deleted from the system 60 days after their creation.
Make sure to download them if you need to keep them for a longer period.
Label Cancellation
If you need to cancel a label (for example, because the customer decided not to return the product or made a mistake), the behavior depends on the carrier:
Correos
When canceling in ReturnsUp, it is automatically canceled in Correos as well.
⚠️ If the package has already been deposited at the office, cancellation must be managed in person there.
Packlink (TNT, UPS, DHL, etc.)
When canceling in ReturnsUp, it is automatically canceled in Packlink and a refund can be requested if applicable.
⚠️ If the package has already been picked up by the carrier, it cannot be canceled.
FedEx
When canceling in ReturnsUp, it is automatically canceled in FedEx.
⚠️ If the package has already been handed over to FedEx, cancellation might not be possible depending on transit status.
InPost / Mondial Relay
Important: When canceling here, it is only marked as canceled in ReturnsUp for your records.
🛑 You must cancel it manually in your "InPost Connect" portal so they don't charge you if it's not used.
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