Email & Notifications

Configure who receives alerts for new returns and under what "sender" emails are sent to your customers.

Email & Notifications Settings

1. Notifications

Here you define how you and your team find out about what happens in the portal.

• Enable Chat: If you activate this, a small chat appears in the customer portal (within each return). It is very useful for resolving quick questions without leaving the platform.

• Email for Notifications: The email address where you want to receive administrative notices (e.g., [e-mail]).

• Notification Types:

  • New Return: Notifies you every time someone completes the request process.

  • New Message: Notifies you if a customer writes in the chat of a return.

2. SMTP Configuration (Mail Server)

It is vital that customers recognize who is writing to them.

• Default Mode (OFF):

  • Emails are sent from [e-mail] but "Your Store via ReturnsUp" will appear as the name.

  • It is the easiest option, requires no configuration.

• Use Custom SMTP (ON):

  • Allows you to connect your own mail server (Gmail, Outlook, your hosting) so that emails go out from YOUR real address (e.g., [e-mail]).

  • Improves brand image and deliverability.

3. Test Configuration

Before saving, you can use the box on the right ("Test Configuration") to send a test email to yourself and verify that everything arrives correctly in the inbox.