Products & Reasons

This section is your automated "detective". Analyze return patterns to tell you not only what is returned, but why and how to fix it.

Overview and Recommendations

Automatic Recommendations

The system constantly monitors returns for each product. When an item exceeds a certain threshold of returns for the same cause (with a minimum of 5 cases), it generates an automatic alert:

  • Runs small (≥15%) → Suggests adding a "runs small" notice on the sheet.

  • Runs large (≥15%) → Suggests warning that it runs large.

  • Inaccurate description (≥8%) → Alert to review photos or texts of the product.

  • Defective (≥5%) → Critical manufacturing quality alert.

  • Incorrect Item (≥3%) → Alert for possible failures in the warehouse picking/packing process.

Problem Ranking

In the list below you will see products ordered by return volume, but with a crucial detail: the "Has recommendation" tag.

Ranking with alerts

How to use this information

  1. Look for products with the yellow "Has recommendation" tag.

  2. Observe the Main Reason and the % of cases.

    • Example: If the "Chicago Booties" have a 43% return rate for "Runs small", you have a clear sizing problem.

  3. Click on "View detail" (or apply the suggested solution, such as activating the corresponding Product Snippet) to drastically reduce that return rate in the future.

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